Frequently Asked Questions
Here are some of the questions are frequently asked.
We are located at 12 Russell street, Toowoomba. Underneath "Dirty Harrys" nightclub, we are shop number 9 to the right side of the stair case. You will see our shop front as you approach the stairs
All booking fees are non-refundable. This is a fee we charge to secure you the spot in one advanced period of time, this fee is deducted from your total service cost.
We require 48 hours' notice for all appointment changes; we however do not accept cancellations. If you cancel an appointment all monies paid are then transferred to a "cancellation fee".
We do not offer refunds in salon as we are a service-based business.
No shows including same day cancellations are charged the FULL remaining balance of the booked appointment.
Late arrivals more than 15 mins with no communication will be cancelled by the technician due to insufficient time to perform any service to its entirety.
We require our clients to be at least 17 years old for lash extensions for insurance purposes. In some cases, we will accept 16 years olds for formals or special occasions with a parent or guardian present to sign a consent form. We will not proceed without the consent form being signed.
We ask our clients to please avoid caffeine before their appointment on the day as this can cause our clients to jitter and have involuntary body movements whilst we are performing services. Please remove all eye make-up including mascara and eye liner prior to your appointment otherwise we will charge a cleaning fee. We ask our clients to attend their appointment with clean washed hair as our technician will be sitting directly over your head for some time.
Please click on the "Book Now" buttons located on our webpage this will direct you to our booking system
For services such as teeth whitening, tooth gems and permanent make up we require all clients to be over the age of 18, this is the law. We cannot bypass this with a consent form.
Please click the "book now" buttons on our webpage to be directed to our booking system, here is where we have listed all the services we offer and their prices
We lose 2 to 5 natural lashes a day as our body continues to grow hair, this means we will be prone to loosing extensions from the moment we leave the salon. We recommend regular infills between 2 to 3 weeks to keep your lashes looking full. You will fully shed all of your lash extensions in about 30 days from your last lash session
YES! If you have reacted to a particular service or product in the past and are curious to try something new, we can arrange a patch test for you! Please book a patch test on our online booking system free of charge so we can have a chat about it
The salon is re-opening on a part time basis now I am a mummy! I will be available on a 2-week rotating roster until I feel out how the business will trade. A full break down of my availability can be found via the "BOOK NOW" buttons
Need more details? Visit our booking system.
Click the button to be directed to see our full service list ♥